Audit
We see with the eyes of our clients, we live their Customer Experience, we test the level of the service offered first-hand
We see with the eyes of our clients, we live their Customer Experience, we test the level of the service offered first-hand
The Audit is a consultancy-based activity aimed at achieving effective business, creating value and improving sales phases and activities. It is a set of procedures implemented to verify that the company’s internal processes work effectively, that roles, responsibilities and duties are clear, that company and regulatory policies are correctly pursued and implemented.
For the delicate task of investigating internal aspects of corporate management and governance, it is important that auditing activities are carried out in collaboration with staff, personnel and the various departments. Only in this way will it be possible to guarantee a comprehensive and clear data collection that will allow areas of risk, missing targets, deviations from standards to be highlighted and thus enable proper planning of interventions and solutions to be implemented.
Who is the target of the Audit service
The audit is aimed at any business that has a complex structure, with several points of sale, owned shops, franchisees, etc., both nationally and internationally.
The audit, in this complex system, is the most suitable tool to evaluate and monitor the appropriateness of the measures taken by the head office, verify the implementation and effectiveness of the codified procedures and detect compliance with corporate standards and guidelines.
How our Audit agency works
Thanks to a well-established relationship of mutual trust, we collaborate with professional Auditors throughout the national and European territory. Through their work and professionalism, we carry out targeted, unbiased and transparent point-of-sale surveys to ensure compliance with necessary rules and regulations.
We check, either once or on a regular basis, that signs, signage and promotional information are in perfect condition and displayed correctly (signage audit).
We objectively evaluate every aspect of the points of sale according to specific parameters also as part of incentive programmes.
We also collect data and information useful for the continuous improvement of your business and for the purposes of follow-up surveys.
In KIK.’s approach, each of the possible executions of the Auditing activities is developed in 4 well-structured phases:
QUALITY IS OUR BUSINESS PLAN: We apply the highest control and quality standards to guarantee a structured and regulated approach to each phase, with the purpose of evaluating and improving all the steps and activities of the points of sale.
To whom is the Audit Service addressed to
The scope of an Audit is broad and may be specifically shaped around the customer’s needs.
At KIK., after a discussion with the customer, we define the needs that have emerged in a structured, objective and measurable check-list and draw up an action plan based on the number of points of sale or businesses involved.
The purposes of an Audit are many and among them the most common are:
In view of the objectives, we act proactively to provide timely inputs that may also be implemented for subsequent surveys.
In which countries do we provide the Audit service
We operate throughout the national territory thanks to a network of partners able to cover the different Italian areas and regions.
We also have strong partnerships enabling us to act successfully in the international arena.